Política de Trocas e Devoluções

Brasido Tactical & Outdoor Exchange and Return Policy

The exchange and return policy is a fundamental part of the online shopping experience, ensuring that customers are satisfied with their purchases. Brasido Tactical & Outdoor understands the importance of this and has established clear guidelines to facilitate the process, ensuring you have a smooth and secure experience.

1.  Conditions for Exchanges and Returns

You can request an exchange or return of your product within 7 days after receiving the merchandise. This practice guarantees consumer rights and allows you enough time to evaluate your purchase.

1.1. Conditions for Exchange

For an exchange to be processed, the product must meet the following conditions:

The item must be in perfect condition and show no signs of use.

It must include its accessories, manuals, and tags.

It must be accompanied by the purchase invoice.

This policy aims to ensure that all returned products can be resold, maintaining the quality and integrity of the items.

1.2. How to Request an Exchange

To request an exchange, follow the steps below:

Send an email to [email protected]

Provide your full name, Tax ID (CPF), order number, and the reason for the exchange.

Wait for our contact with the necessary instructions to proceed with the exchange.

2. Conditions for Return due to Change of Mind

If you have changed your mind about the purchase, a return can also be requested within the same 7-day period after receiving the order. It is important to note that this option is available for any products purchased from online stores.

2.1. Conditions for Return due to Change of Mind

For the return to be processed, the product must meet the following conditions:

The item must be in perfect condition and show no signs of use.

It must include its accessories, manuals, and tags.

It must be accompanied by the purchase invoice.

2.2. How to Request a Return due to Change of Mind

To return a product due to a change of mind, follow these instructions:

Send an email to [email protected].

Provide your full name, Tax ID (CPF), and order number.

The refund will be processed within 30 days after receiving the returned products, using the same payment method as the purchase, at no additional cost to you.

3. Products with Manufacturing Defects

In accordance with Brazilian law, you have the right to request the return of products with manufacturing defects within 30 days after receipt. It is essential that problems are reported quickly to ensure your request is addressed.

3.1. How to Request the Return of Defective Products

Send an email to [email protected].

Provide your full name, Tax ID (CPF), order number, and describe the defect with photos or videos.

After analyzing your case, which will be done within 30 days, the refund will be issued as mentioned previously.

3.2. How to Return Products

When returning a product, it is important to follow certain guidelines:

Shipping costs: Brasido covers the shipping costs for returns, whether due to change of mind or manufacturing defects.

You will receive a postage authorization code via email, which must be used to send the product back.

Use the same packaging in which you received the product, if it is in good condition, or a suitable box to protect the item during transport.

4. Contact Us

If you have questions about our exchange and return policy, do not hesitate to contact us:

Email: [email protected]

WhatsApp: (62) 9-8261-2900

Brasido is here to ensure that your shopping experience is the best possible. We are ready to assist you at any stage of the exchange or return process.